Help Line Support

A comprehensive support package is provided through the Help Line to assist in the ongoing operation of the Proteus® system including:

  • Telephone advice service
  • New releases of Proteus®
  • Incident handling and escalation

A dedicated team of experienced personnel, with application software development and technical skills to respond to queries regarding the Proteus® application and other supported software including operating systems, environmental software and certain complimentary applications, staff the Proteus® Help line.

The Help Line is fully equipped with powerful systems to log and monitor customer calls, and has a range of communications equipment to allow on line support. To keep pace with changes in technology and to ensure that a competitive edge is maintained, new features and additional modules are regularly being added to Proteus®.

New releases of licensed modules are provided as part of the annual maintenance arrangements at no additional cost. A variety of support options are provided to meet the individual needs of our clients.

For more information please contact Linda Rodway at +44 (0) 121 717 7474 or email moreinfo@proteussoftware.com

http://www.proteussoftware.com/proteus-support

 

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